Customer Experience

Is your biggest priority cutting costs? Clearly the second! The first is delivering On-Time-in-Full!

We all want to have excellent customer retention, correct? With the right software and the right team on both sides of the customer / supplier relationship this can be achieved, saving time and money is at our heart, to manage this the only way is to focus on your customer and then work towards the service you offer!

This is how we designed our products and formed our relationships with our partners, we enable our software to be aligned to your people, processes and your customers. The right people, the right data and the right software works today, the appetite for this puts you in front of the others with confidence.

Using TRU Assist and TRU On-Time modules together with TRU Analytics helps your customer service team with your transport department with real-time data feeds from your logistical data repository, giving them clear visibility of your planned daily jobs, with clear view of both historical data and with live progress updates throughout the working day.

Improve your customer experience by giving your customers visibility of their orders, complete with live tracking and estimated arrival times. Helping to reduce the impact on Customer Service and improve your competitiveness, and allowing you customer service team to focus on core priorities.

 

Our Products - Customer Experience

TRU View

Review your daily routes live via our secure web interface, without the need for a traditional application installation. With clear visibility of your mobile assets and with continuous updates, you can see where your drivers are and how their day is progressing, along with any challenges they have reported.

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TRU On-Time

Improve your customers’ experience by giving your customers visibility of their orders, complete with live tracking and estimated arrival times. Helping to reduce the impact on Customer Services and improve your competitiveness

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TRU Assist

Link your customer service team with your transport department with real-time data feeds from your logistical data repository, giving them clear visibility of your planned daily jobs.

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Roadnet Info Center

Roadnet Info Center records routes, deliveries, signatures, times and distances, building up a picture over time to show you what you’re doing right – and where things are going wrong.

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