Payment and Refund Policy

Payment Policy

Only valid payment methods acceptable to TRU may be used for orders, and all refunds will be credited back through the same method.

With respect to any payments by credit card or electronic funds transfer, by submitting your order for processing, you authorise us to charge your order (including taxes, shipping, handling and any amounts agreed upon prior to order submission) to your credit card or account. If your credit card or account cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

All prices and availability of products are subject to change without notice. Taxes may be adjusted from the amount shown on the billing screens, which may be caused by several factors including variances between processor programs and changes in tax rates.

The annual maintenance and annual mapping data licenses – charges shall become due and payable in advance on the anniversary date of the End User License Agreement (EULA) or (subject to prior termination under these terms) on any subsequent anniversary of the completion date (the renewal date). An invoice will be sent no later than 30 days before amounts are due, this invoice will be the notification of increases. In the event this agreement is automatically renewed in accordance with the provisions of the agreement (EULA, exhibit or schedules) shall continue in full force and effect on the same terms save that any rise in the annual maintenance charges shall be limited to no more than the percentage increase in the Retail Prices Index (RPI) over the preceding 12 month period plus 1% during the first three (3) years of maintenance and support services, but no less than two percent (2%), unless stated in the agreement including schedules or exhibits. Thereafter no such increase shall exceed five percent (5%). Any increase of the annual maintenance fee shall not occur more often than once in any twelve (12) consecutive month period.

For more detailed information, please reference the Maintenance, Support Services, Fees section of your EULA/SLA and/or Exhibit(s).

Any amount remaining unpaid after 30 days from due date shall accrue interest at a rate equal to the Bank of England base rate plus eight percent (8%) per month.

Refund Policy

Professional Services

TRU warrants that, for a period of thirty (30) days after performance of Professional Services for customer provided pursuant to a statement of work, such Professional Services were performed in a good and workmanlike manner consistent with industry standards. Otherwise, such Professional Services are provided by TRU “as is”. Once requested by you, TRU will charge your account or credit card the amount agreed upon pursuant to the executed contract, or as otherwise agreed upon by the parties.

For more detailed information, please reference the “Warranties and Disclaimers” of your EULA/SLA.

Software and Software Maintenance and Support Services

TRU does not offer any refund for software, maintenance and support services once delivered to customer and/or passed the anniversary date of the EULA, TRU will charge your account or credit card the amount agreed upon pursuant to the executed agreement, or as otherwise agreed upon by the parties.

For more detailed information, please reference the Warranties and Disclaimer of Warranties section of your EULA/SLA.

Training and TRU Services:

Customer reservations which are cancelled thirty (30) or more days prior to the start of the workshop will be refunded in their entirety. Customer reservations which are cancelled fourteen to thirty (14-30) days from the start of the workshop, consultancy or training will be refunded fifty percent (50%) of the registration fee. No refund is offered for any cancellations within two (2) weeks of the start of workshop.

Changes to Payment and Refund Policy

We reserve the right to change these payment, refunds policy terms and conditions at any time. Any such changes will take effect when posted on the website.

Change Log

V1.0     07 December 2017 – initial document created

v1.1      07 November 2018 –  Payment revisions