Case Study

Pedigree Wholesale Ltd

Pedigree wholesale can quote all the impressive facts and figures you would expect from a significant modern-day wholesaler. A comprehensive product offering more than 13,500 SKUs, 100,000ft² of quality warehousing and a modern fleet of 30 vehicles, what makes Pedigree stand out is its focus on people, both its own 175 employees and importantly all the staff in its 2,500 strong retail customer base.

All Pedigree staff have a passion for delivering excellence, and there is a commitment across all parts of the business to provide excellent customer service on a personal level.

With its many years of experience, the Pedigree management team are fully aware that the basic principle of getting the right products to the customer on time is a key factor in any wholesale company’s success. A strategy of on-going investment in the latest industry-leading logistics technology is fundamental to maintaining its competitive advantage

Its network of 5 strategically located modern distribution warehouses are supported by a paperless management system, with warehouse pickers being guided through their tasks by voice recognition technology enables an industry-leading pick accuracy of 99.9%!

Through every generation, it has always been a guiding principle of the Brown family to offer the best possible service to its customers together with the best possible product range.

Pedigree Wholesale remains 100% family owned and is now in its 4th generation, with Terry’s son Steve joining the business in 1997 after qualifying as a management accountant.

To support the independent pet retail trade further, Pedigree has used its extensive market and purchasing knowledge to expand its activities into both importing and manufacturing. Steve, who now leads the company is passionate about the independent pet trade and is as committed as ever to continue to provide the best possible support to help independent pet retailers run successful businesses.

Pedigree Wholesale is one of those rare business combinations, founded on hard work and family values, coupled with embracing new technology to provide the best service possible for its customers. The company’s philosophy can be summed up with two simple statements;

“The desire to be the best wholesaler, providing the best service built on the best reputation within the Pet Trade.”

“Only promise what you can deliver!”

The Challenge

Not enough time in the day!

Too many routes, too much overtime needed to achieve the deliveries for our customers. The drivers also planned their routes and swapped jobs between themselves.

It took over 90 mins per depot to plan our routes. Additionally, we had no visibility on resources and had to use couriers to support our fleet.

  • Drivers planned their own routes
  • Over 90 mins per depot to plan our routes.
  • No visibility on resources
  • Had to use courier to support our own fleet
  • Too much overtime
  • Too many routes

The Solution

Pedigree Wholesale implemented routing and scheduling software from TRU on 24th September 2016.

A pleasure to work with the team at TRU from start to finish through reviewing the product to deciding to purchase and rolling out the solution.

The software is very functional and relatively easy to use, my requirements internally were to role out a solution to five different sites with a team with very different skill sets, I required a solution that could meet our business requirements but be used with ease by my teams.

We saw a 12% reduction in mileage initially but growth has reduced this, however, we are delivering to more delivery points efficiently.

Additionally, we have seen, 7% reduction in overtime, 2 x reduction in a number of routes, 7% growth in new business and 83.33% reduction in routing time.

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