Case Study

Office Depot

Office Depot is a leading global provider of office supplies and services and employ around 40,000 associates around the world. They sell directly to or through affiliates in 58 countries, one of which is the United Kingdom.

Office Depot UK is the country’s leading contract supplier of office products and customers have access to a huge variety of own brand products, all of which have helped them garner a reputation for providing value and quality.

With 20 UK depots and their UK head office based in Leicester, they are able to service and deliver to customers ranging from blue chip organisations through to local convenience stores.

Their vast warehouse’s stock everything from general office supplies through to office furniture solutions.

The Challenge

Office Depot has been utilising transport management solutions from within Roadnet Transportation Suite for a number of years. Their handheld solution had reached its ‘end of life’ and the organisation believed they were at a point where they needed to upgrade to a modern alternative. They required a device that was more intuitive and applicable to Office Depot’s transport processes.

One of their requirements was for the solution to truly integrate with their existing Roadnet Transportation Suite modules. They needed to retain seamless data communications between each solution and continue to achieve accurate data outputs.

The main challenge faced was Office Depot’s requirement for a quick implementation period. With their own fleet of vehicles plus additional subcontractors being routed through the same transport management system, they were extremely focused on reducing the impact and disruption on operational processes as much as possible.

  • 550 vehicles
  • 550 live handheld devices
  • 20 depots
  • Fragmented order & transport solutions
  • Little or no visibility
  • Difficult change management

The Solution

Office Depot assessed the mobile solutions on the market and chose TRU Mobile, not only due to its true integration with their other Roadnet Transportation Suite modules but because it provided them with a step change. They now have critical functionality that will benefit their organisation.

TRU Mobile now allows Office Depot to:
• Regroup stops
An intuitive functionality and applicable to Office Depot processes.

• Utilise the in-built camera & signature capture
Provides additional support for Office Depot associates and also creates opportunity for advanced proof of delivery and in-depth information relating to returned goods.

• Utilise ‘over the air’ software updates and device configuration
Saving time as scheduling devices from one location is now a thing of the past.

• Utilise in-built GPS navigation
Office Depot no longer need to provision for satellite navigation systems and therefore reduce expenditure.

The team at TRU and Office Depot worked closely together and achieved implementation in just over a 2 month period. Both parties endeavoured to keep disruption to a minimum and overall delivery schedules ran according to plan.

TRU Mobile also allowed Office Depot’s host interfacing to remain the same which ultimately made migration easier and as a result helped to reduce implementation time.

As a result of our achievement, excellent working relationship and Office Depot’s need for advanced support, they approached TRU to replace internal interfaces between their host system and Roadnet Transportation Suite. Going forward this will provide them with increased flexibility, speed when implementing changes and the ability to notify customers when a delivery will take place.

Quick turnaround

Implementation achieved in approximately 2 month period. Operations and delivery schedules remained relatively unaffected thus allowing Office Depot to continue to service their customers successfully.

True integration provides significant cost savings

Office Depot now achieve significant cost savings by utilising a truly integrated transport management system. They class TRU Mobile and Roadnet as a whole as without TRU Mobile they can’t solely track and achieve feedback from the field with just Roadnet. These cost savings are running at £500,000 per year. This is down to route savings, increased compliance, advanced POD systems and reduced administration costs.

‘Happy associates’

Office Depot’s employees are referred to as associates. By upgrading handheld devices, the organisation have invested in their employees and provided them with modern and easy to use equipment. A device that is more intuitive and user friendly means their day to day schedules will be better supported.

90% reduction in false failed delivery claims

TRU Mobile’s advanced proof of delivery system includes ‘sign on glass’ signature capture and in built camera. Whilst utilising these functionalities during daily deliveries, Office Depot have achieved a 90% reduction in customers claiming to not have received deliveries, when in fact they have.

Reduction in maintenance There is also an on-going reduction in maintenance, as the devices do not need to be stripped down to change configurations and apply upgrades. New configurations are applied automatically and transparently to end users and upgrades are via a more user-friendly mechanism.

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