Office Depot assessed the mobile solutions on the market and chose TRU Mobile, not only due to its true integration with their other Roadnet Transportation Suite modules but because it provided them with a step change. They now have critical functionality that will benefit their organisation.
TRU Mobile now allows Office Depot to:
• Regroup stops
An intuitive functionality and applicable to Office Depot processes.
• Utilise the in-built camera & signature capture
Provides additional support for Office Depot associates and also creates opportunity for advanced proof of delivery and in-depth information relating to returned goods.
• Utilise ‘over the air’ software updates and device configuration
Saving time as scheduling devices from one location is now a thing of the past.
• Utilise in-built GPS navigation
Office Depot no longer need to provision for satellite navigation systems and therefore reduce expenditure.
The team at TRU and Office Depot worked closely together and achieved implementation in just over a 2 month period. Both parties endeavoured to keep disruption to a minimum and overall delivery schedules ran according to plan.
TRU Mobile also allowed Office Depot’s host interfacing to remain the same which ultimately made migration easier and as a result helped to reduce implementation time.
As a result of our achievement, excellent working relationship and Office Depot’s need for advanced support, they approached TRU to replace internal interfaces between their host system and Roadnet Transportation Suite. Going forward this will provide them with increased flexibility, speed when implementing changes and the ability to notify customers when a delivery will take place.
Implementation achieved in approximately 2 month period. Operations and delivery schedules remained relatively unaffected thus allowing Office Depot to continue to service their customers successfully.
True integration provides significant cost savings
Office Depot now achieve significant cost savings by utilising a truly integrated transport management system. They class TRU Mobile and Roadnet as a whole as without TRU Mobile they can’t solely track and achieve feedback from the field with just Roadnet. These cost savings are running at £500,000 per year. This is down to route savings, increased compliance, advanced POD systems and reduced administration costs.
Office Depot’s employees are referred to as associates. By upgrading handheld devices, the organisation have invested in their employees and provided them with modern and easy to use equipment. A device that is more intuitive and user friendly means their day to day schedules will be better supported.
90% reduction in false failed delivery claims
TRU Mobile’s advanced proof of delivery system includes ‘sign on glass’ signature capture and in built camera. Whilst utilising these functionalities during daily deliveries, Office Depot have achieved a 90% reduction in customers claiming to not have received deliveries, when in fact they have.
Reduction in maintenance There is also an on-going reduction in maintenance, as the devices do not need to be stripped down to change configurations and apply upgrades. New configurations are applied automatically and transparently to end users and upgrades are via a more user-friendly mechanism.