Palmer & Harvey have now been using Roadnet route planning software for thirteen years.
It has revolutionised the way they plan their routes and meant they could reduce their overall fleet size and also invest in new vehicles that transport grocery and chilled and frozen goods at the same time; rationalising the number of routes and delivering the whole order in one go.
Orders come in and are received directly into an electronic order file.
After a cut-off time of 12.30pm each day Roadnet will then create suggested routes and allocate customers to each vehicle.
Once the route is approved the orders go through to the voice picking system and pickers can then produce each customer’s order ready for loading into the relevant vehicle.
The previous system relied on staff to attribute customers to a route manually; Roadnet does all that automatically by precise map location making the whole process more streamlined, much faster and highly accurate and reliable.
Shorter, tighter delivery times, less mileage and lower fuel and wage bills
The reduction in delivery times, miles travelled and fuel savings gained by merging the two networks (frozen and ambient temperature goods) meant that Palmer & Harvey reduced mileage by 3.8 million kilometres in 2009 alone. Significant savings were made on fuel used and the annual wage bill was sizeably reduced, as drivers didn’t need to spend as long behind the wheel.
Helping win new business
Palmer & Harvey are also using Roadnet to help them win new business. They can now model dummy routes for customers who are considering using their services, demonstrating the superior routing, strategic planning and functionality of the system.
Improved customer service Customers are seeing an improvement in the speed of delivery and can also specify shorter, tighter delivery slots of within a two-hour window, which was previously not achievable. Roadnet is able to factor in speed limits and road-works data and adjust delivery times accordingly.
The new system has also made the central handling service much more efficient and helpful to customers. They can now phone to chase a delivery and staff are able to tell them exactly where a driver is, making estimating the actual time of arrival much more accurate.
Approximately 550 vehicles of varying sizes are now able to deliver to 32,000 different drops each week.